How to Raise a Support Case:
Identify the issue: Clearly define the problem you are facing with as much detail as possible. This will help the support team understand your situation better.
Gather relevant information: Collect any relevant documents, error messages, or screenshots that can provide additional context to the support team. The more information you provide, the easier it will be for them to assist you.
Follow instructions: Once we've gotten in touch with you, carefully follow any instructions provided by the support team. They may ask for additional details or guide you through troubleshooting steps.
Bear with us: Support cases can take time to resolve, so it's important to be patient. Respond promptly to any inquiries from the support team and provide any requested information in a timely manner.
Remember, clear communication and cooperation with the Technical Team will greatly increase the chances of a successful resolution to your issue.
